Backoffice Admin — Control, Visibility, Compliance
Role-based workspaces, configurable dashboards, and full audit logs. Complete operational control with granular permissions and comprehensive compliance tools.
Platform Metrics
Specialized Workspaces
Department-specific environments designed for different operational teams and responsibilities.
Operations
Game management, market controls, player account administration, and system maintenance oversight.
- Game enable/disable controls
- Market suspension management
- Player account actions
CRM
Player relationship management, bonus campaigns, segmentation tools, and lifecycle marketing controls.
- Player segmentation tools
- Bonus campaign management
- Communication workflows
Risk
Case management, investigation tools, fraud prevention controls, and compliance monitoring dashboards.
- Case investigation tools
- Fraud alert management
- Compliance monitoring
Finance
Payment reconciliation, commission calculations, financial reporting, and transaction monitoring tools.
- Payment reconciliation
- Commission calculations
- Financial reporting
Compliance
Regulatory reporting, audit preparation, license management, and compliance workflow automation.
- Regulatory reporting
- Audit trail management
- License compliance
Trading
Sportsbook trading controls, market management, odds adjustment tools, and liability monitoring.
- Market management
- Odds adjustment tools
- Liability monitoring
Granular Roles & Permissions
Sophisticated access control with just-in-time elevation and approval chains.
Permission Scoping
- • Module-Level Access — Control access to entire functional areas like CRM, Risk, or Finance
- • Action-Based Controls — Granular permissions for view, edit, approve, and delete operations
- • Data Scoping — Restrict access by player segments, geographic regions, or value thresholds
- • Time-Based Access — Temporary permissions with automatic expiration and renewal workflows
Role Configuration
Approval Chains
Financial Actions
- Large payment approvals
- Bonus budget changes
- Commission rate adjustments
Player Actions
- Account suspension/closure
- Limit override requests
- VIP status changes
System Changes
- Game configuration updates
- Market activation changes
- Risk rule modifications
Configurable Dashboards & Alerts
Real-time monitoring with customizable widgets and intelligent alerting systems.
Dashboard Components
KPI Widgets
Real-time metrics for revenue, active players, system health, and operational targets
Incident Monitoring
System alerts, fraud notifications, and operational issues with priority classification
Performance Charts
Interactive charts for trend analysis, comparative metrics, and drill-down capabilities
Task Queues
Pending approvals, case assignments, and workflow items with SLA tracking
Live Dashboard
Recent Alerts
Alert Management
Threshold Alerts
- Revenue targets
- Error rate spikes
- Transaction volumes
- System performance
Delivery Methods
- In-app notifications
- Email alerts
- SMS for critical issues
- Webhook integrations
Escalation Rules
- Time-based escalation
- Severity-based routing
- On-call schedules
- Backup contacts
On-Call Tips
- Incident response guides
- Contact information
- Escalation procedures
- Emergency overrides
Data Exports & Integration
Flexible data access with multiple export formats and retention policy management.
Export Capabilities
- • Scheduled Reports — Automated daily, weekly, and monthly export generation
- • On-Demand Exports — Custom date ranges and filtering for ad-hoc analysis
- • API Endpoints — Real-time data access for external BI systems and integrations
- • Secure Delivery — SFTP, S3, and encrypted email delivery options
Export Formats
Data Retention Policy
Operational Data
- Player transactions: 7 years
- Audit logs: 5 years
- System metrics: 2 years
Compliance Data
- Regulatory reports: 10 years
- Risk cases: 7 years
- KYC documents: 5 years
Archive Options
- Cold storage migration
- Compressed archives
- Secure deletion procedures
Complete Observability & Audit
Comprehensive logging and monitoring with full traceability for compliance and security.
Audit Trail Features
User Action Logging
Complete record of all user interactions with timestamp, IP, and device information
Configuration Changes
Detailed history of system configurations with before/after values and approval chains
Data Access Logs
Track data access patterns with read vs write separation and sensitivity classification
Security Events
Login attempts, permission changes, and security incidents with correlation analysis
Audit Log Sample
Technical Architecture
Modern authentication, API versioning, and maintenance window management.
Authentication & Sessions
- • OAuth/JWT Integration — Modern token-based authentication with refresh token rotation
- • SSO Support — Integration with corporate identity providers and LDAP systems
- • Multi-Factor Authentication — TOTP, SMS, and hardware token support for enhanced security
- • Session Management — Configurable timeouts, concurrent session limits, and device tracking
API Configuration
Maintenance Windows
Scheduled Maintenance
- Monthly system updates
- Advanced notification (7 days)
- Minimal downtime windows
Emergency Updates
- Security patch deployment
- Critical bug fixes
- Real-time status updates
Communication
- Email notifications
- In-app status banners
- API status endpoints
Operational Efficiency Metrics
Performance improvements typically achieved through proper role scoping and workflow automation.
Admin Platform Architecture
Role-based access control with comprehensive audit trails and workflow management.
Frequently Asked Questions
Common questions about our backoffice administration platform.
How granular can custom roles and permissions be configured?
Permissions can be set at module, feature, and data level with additional constraints by geography, player segments, or transaction values. Time-based permissions and approval chains provide additional control layers.
What SSO and identity provider integrations are supported?
We support SAML 2.0, OAuth 2.0/OpenID Connect, and LDAP integration. Popular providers include Azure AD, Google Workspace, Okta, and custom enterprise identity systems with proper SCIM provisioning.
Are there limits on data export volumes or API call frequency?
Export limits are configurable based on user roles and data sensitivity. API rate limits default to 1000 requests per hour with burst capabilities. Large dataset exports can be scheduled during off-peak hours.
How is data residency handled for multi-jurisdiction operators?
Data residency controls ensure sensitive information remains within required geographic boundaries. Regional deployment options and data classification systems support complex compliance requirements.
What incident response and escalation capabilities are included?
Incident management includes automated escalation rules, on-call scheduling, multi-channel notifications, and response playbooks. Integration with external tools like PagerDuty and Slack is supported.
Streamline Your Operations
Empower your team with intelligent automation and comprehensive visibility. Role-based access, complete audit trails, and seamless integrations included.
50+ admin roles 15 min task resolution 100% audit coverage 24/7 monitoring