Privacy Policy

1. Introduction

Nicetech Limited ("Company", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our B2B technology services.

This policy applies to all personal data we process as a data controller or processor in connection with our betting technology solutions provided to licensed operators and business partners.

2. Types of Data We Collect

2.1 Business Contact Information

When you interact with us for business purposes, we may collect:

• Name, job title, and professional contact details
• Company information and business addresses
• Communication preferences and interaction history
• Meeting notes and correspondence records

2.2 Technical and Platform Data

Through our B2B platform services, we may process:

• API usage logs and system performance data
• Integration configuration and customization settings
• Transaction and gaming data (as data processor for operators)
• Security logs and access records
• Support tickets and technical communications

2.3 Website and Marketing Data

When you visit our website or engage with our marketing:

• Device information and browser details
• Website usage analytics and navigation patterns
• Cookie data and tracking preferences
• Demo request and inquiry form submissions
• Event attendance and webinar participation

2.4 End-User Data (Data Processing)

As a technology provider to operators, we may process end-user data on behalf of our clients, including:

• Player account and profile information
• Gaming activity and transaction history
• KYC/AML verification data
• Responsible gaming controls and preferences

Note: When processing end-user data, we act as a data processor on behalf of our operator clients, who remain the data controllers.

3. How We Use Personal Data

3.1 Service Provision

• Delivering and maintaining our B2B technology platform
• Processing API requests and facilitating integrations
• Providing technical support and troubleshooting
• Managing user accounts and access permissions
• Ensuring platform security and preventing fraud

3.2 Business Operations

• Managing client relationships and contracts
• Processing payments and billing
• Conducting business development and sales activities
• Compliance with legal and regulatory requirements
• Risk management and business continuity

3.3 Communication and Marketing

• Responding to inquiries and demo requests
• Sending relevant industry updates and product information
• Inviting to events, webinars, and conferences
• Conducting market research and surveys

3.4 Analytics and Improvement

• Analyzing platform performance and usage patterns
• Improving our services and developing new features
• Generating aggregated, anonymized reports
• Conducting quality assurance and testing

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

5. Data Sharing and Transfers

5.1 Service Providers

We may share data with trusted third parties who provide services on our behalf:

• Cloud hosting and infrastructure providers
• Payment processors and financial service providers
• CRM and marketing automation platforms
• Security and monitoring service providers
• Legal and professional advisors

5.2 Business Partners

With appropriate safeguards, we may share data with:

• Game providers and content partners (for integration purposes)
• Payment and compliance partners (for service delivery)
• Technology integrators and consultants (with client consent)

5.3 Legal Requirements

We may disclose data when required by law or to:

• Comply with legal obligations and regulatory requests
• Protect our rights, property, and safety
• Prevent fraud, money laundering, or other illegal activities
• Support law enforcement investigations

5.4 International Transfers

Data may be transferred outside the EEA to countries with adequate protection or under appropriate safeguards such as Standard Contractual Clauses or certification schemes.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

Data is securely deleted or anonymized when retention periods expire, unless longer retention is required by law.

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

8. Security Measures

We implement comprehensive security measures to protect personal data:

8.1 Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Automated backup and disaster recovery systems
• Network monitoring and intrusion detection

8.2 Organizational Measures

• Staff training on data protection and security
• Confidentiality agreements and access restrictions
• Incident response and breach notification procedures
• Regular review and update of security policies
• Third-party security assessments and certifications

9. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential cookies: Required for website functionality and security
• Analytics cookies: Understanding website usage and performance
• Marketing cookies: Personalizing content and measuring campaign effectiveness
• Preference cookies: Remembering your settings and choices

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. Data Processing for Operators

When we process end-user data on behalf of operator clients, we act as a data processor. In this capacity:

• Operators remain the data controllers and determine processing purposes
• We process data only according to operator instructions
• Data Processing Agreements (DPAs) govern our processing activities
• End-users should contact the operator directly for privacy-related requests
• We assist operators in meeting their GDPR compliance obligations

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Operators using our platform are responsible for implementing age verification and ensuring no minors access gambling services.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through:

• Email notification to registered contacts
• Prominent notice on our website
• Updated version date at the top of this policy

Continued use of our services after changes constitute acceptance of the updated policy.

13. Contact and Complaints

For privacy-related questions, requests, or complaints, please contact:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.